Freedom Furniture Reviews
(Rated by 15 users)
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Payment Methods
- Verified Store VERIFIED
- Free shipping: Orders $50+
- In-store pickup: Ready in 2 hours
- 30-Day Returns
- Gap Good Rewards (4 brands)
Payment Methods
- Tops: $23 - $70
- Bottoms: $27 - $70
- Outerwear: $34 - $70
- Kids: $29 - $75
Overall Rating
4.5
Base on 15 Reviews
Ratings by Feature
Ratings by Feature
- Shipping & Delivery4.8
- Return Policy4.5
- Price & Quality4.7
- Customer Service4.3
- Good Value4.6
Recent Customer Reviews (15)
Kian Hutchinson
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Tarquinia Dellucci
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Höskuldur Marteinsson
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Lauren Johnson
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Tyler Farmer
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Charlot Drouin
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Brunella Primeau
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Jason Dobbins
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Sharon Lozano
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Immacolata Lucciano
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Freedom Furniture Pros & Cons
Pros
1
Friendly Store Staff: Many customers have praised the friendliness and politeness of the store staff.
2
Nice Products: Some customers have mentioned that the products are nice and aesthetically pleasing.
CONS
1
Poor Customer Service: The majority of reviews highlight significant issues with customer service, including unresponsive teams, long wait times, and a lack of follow-through on issues.
2
Faulty Products: There have been numerous complaints about faulty products, including issues with assembly, manufacturing defects, and poor quality.
3
Unreliable Delivery: Customers have reported unclear delivery times and no specific day initially, leading to frustration and delays.
4
High Price Level: Consumers have noted that the price level of Freedom Furniture is high, which is a significant drawback.
5
After Sales Service Issues: There have been numerous complaints about the lack of effective after-sales service, including no warranty or follow-up on issues.
Freedom Furniture Features and Benefits
Features
High-quality products
Freedom Furniture offers lasting, high-quality products made from sustainably sourced materials.
Unified customer journey
The company provides an omnichannel system that offers a unified experience throughout the customer journey, from pre-purchase to post-purchase queries.
Zendesk AI integration
Freedom Furniture uses Zendesk AI to improve customer support efficiency, reducing manual triage hours by 92% and achieving significant ROI savings.
Quick response times
The support team can respond to customer requests within the same day, even with a reduced headcount.
AI-driven ticket triage
Zendesk AI helps the team understand customer needs more effectively, ensuring positive customer experiences.
Improved reply and resolution times
The company has seen a 74% improvement in reply time and a 92% reduction in full resolution time.
Focus on sustainability
Freedom Furniture prioritizes sustainability in its product decisions and operations.
Long-term product quality
The brand aims to offer products that customers can use for 10 or 20 years.
Friendly Store Staff
Many customers have praised the friendliness and politeness of the store staff.
Nice Products
Some customers have mentioned that the products are nice and aesthetically pleasing.